Refund and Returns Policy

Overview

At Lotus Organic, we strive to provide you with the best quality organic products and an excellent shopping experience. If for any reason you are not satisfied with your purchase, we’re here to help. Please read the following policy to understand our refund and returns process.

Eligibility for Returns

You may return items purchased from our website under the following conditions:

1. Timeframe: The return request must be initiated within 30 days of receiving the product.
2. Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
3. Exceptions:
   • Perishable goods such as food items cannot be returned.
   • Opened or used products, unless defective, are not eligible for returns.
   • Gift cards and downloadable products are non-refundable.

Non-Returnable Items

Certain products are exempt from being returned:

• Clearance or sale items.
• Products damaged due to misuse or improper storage.

How to Initiate a Return

1. Contact our Customer Support Team at support@lotusorganic.com with your order number and details about the product you’d like to return.
2. Once approved, you will receive instructions on how and where to send the product.
3. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Refund Process

1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7–10 business days.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check with your bank or credit card provider, as processing times may vary.
2. Contact us at support@lotusorganic.com for further assistance.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us with proof of the defect or damage.

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 7 days of receipt. Include photos of the damage to expedite the resolution process.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us at:
Email: support@lotusorganic.com
Phone: +92-3005566709