FAQ

Lotus Organic is a natural wellness and beauty brand committed to offering 100% pure, chemical-free, and eco-friendly products made with organic and ethically sourced ingredients.

Yes, all our products are made with certified organic ingredients. We avoid parabens, sulfates, synthetic fragrances, and harmful chemicals to ensure the purest care for your skin, hair, and body.

Absolutely! Lotus Organic products are 100% cruelty-free and most of our range is vegan-friendly. We do not test on animals or use any animal-derived ingredients unless clearly stated.

You can easily place an order through our official website. Simply browse your favorite products, add them to your cart, and proceed to checkout with your preferred payment method.

Currently, we only ship within Pakistan. However, we are working on expanding to international markets soon. Stay tuned!

We typically deliver orders within 3-5 working days. Delivery times may vary slightly depending on your location and holidays.

Yes, we accept returns and exchanges within 7 days of delivery if the product is unopened, unused, and in its original condition. Please refer to our Return Policy for more details.

Once your order is dispatched, you will receive a tracking number via SMS or email. You can use that to track your shipment through our courier partner’s website.

Yes, our products are formulated with gentle, natural ingredients and are generally suitable for all skin types. However, we always recommend doing a patch test before full application.

You can reach us via:
📧 lotusorganicofficial@gmail.com
📞 Call/WhatsApp: +92 300-5566709
Or visit our Contact Us page for more options.